If you can’t make it to your session and you need to reschedule, cancel or partially reschedule or cancel your booking, please follow the prompts below. Be mindful that your request will be immediately and automatically actioned and the terms and conditions of our Reschedule Policy will be applied.
Click to read how to Reschedule my Booking... (you will receive a voucher to rebook yourself into your preferred session)
Reschedule: Below, enter your order number, email address and phone number used to place your order and select Reschedule to reschedule your session to another. If you have given due notice, you will receive a coupon voucher for the full value of your seats. If you attempt to reschedule your order without due notice, you will receive a coupon voucher less a late reschedule fee or you may be considered a ‘No Show’, whichever applies (unless you purchased the Champainting Guarantee varying OUR standard terms and conditions). You can use your coupon voucher to book into any of our upcoming sessions you now prefer.
Note, unless you purchased the Champainting Guarantee, OUR standard reschedule terms and conditions apply. Click here to read about our Champainting Guarantee (at enumerated point 7). Also note, the notice period is calculated from your session or event’s scheduled start time.
Click to read how to Cancel my Booking... (you will receive a voucher to rebook yourself into a future session, unless you are eligible for a refund)
Cancellations: Below, enter your order number, email address and phone number used to place your order and select Cancel to cancel or partially cancel your order. If you cancel or partially cancel your order without due notice, you will receive a coupon voucher less the applicable late reschedule fee or you may be considered a ‘No Show’, whichever applies (unless you purchased the Champainting Guarantee varying the terms and conditions which apply). If you purchased the Champainting Guarantee and are eligible for a refund, we will refund your order in the same manner as you paid it.
Please note, unless you purchased the Champainting Guarantee, OUR standard reschedule terms and conditions apply. Click here to read about our Champainting Guarantee (at enumerated point 7). Also note, the notice period is calculated from your session or event’s scheduled start time.
IMPORTANT INFORMATION YOU SHOULD READ:
Notice Period for Standard Sessions
Number of seats to Reschedule
Considered a “No Show” with no voucher issued
Notice period for a voucher less a $25 late reschedule/cancellation fee per seat*
Notice period for a voucher to reschedule (without penalty)**
1-4 seats
4 hrs or less
between 4 and 72 hrs
More than 72 hrs
5-10 seats
72 hrs or less
between 72 hrs and 7 days
More than 7 days
11+ seats
7 days or less
between 7 and 21 days
More than 21 days
* If you purchased the Champainting Guarantee, the late reschedule fee will be waived. ** If you purchased the Champainting Guarantee, you have the option to request a refund.
Notice Period for Specialty Sessions (eg. Paint Your Pet)
Number of seats to Reschedule
Considered a “No Show” with no voucher issued
Notice period for a voucher less a $25 late reschedule/cancellation fee per seat*
Notice period for a voucher to reschedule (without penalty)**
1-4 seats
72 hrs or less
between 72 hrs and 7 days
More than 7 days
5+ seats
7 days or less
between 7 and 14 days
More than 14 days
* If you purchased the Champainting Guarantee, the late reschedule fee will be waived. ** If you purchased the Champainting Guarantee, you have the option to request a refund.
Notice Period for Champainting® VIP Events
Due to limit seating, the following notice periods apply:
Number of seats to Reschedule
Considered a “No Show” with no voucher issued
Notice period for a voucher less a 50% late reschedule/cancellation fee per seat
Notice period for a voucher (without penalty)
Any Number of Seats
14 days or less
between 14 and 21 days
more than 21 days
PROCEED WITH MY REQUEST:
If partially cancelling your booking, select Cancel, and at the next step, you can choose how many seats of the booking you wish to cancel. Selecting Cancel, will not cancel your whole booking.
Remember (subject to our T&C’s): – If you select to Reschedule, you will receive a voucher to rebook yourself into your preferred session. – If you select to Cancel, you will receive a voucher to rebook yourself into a future session, unless you are eligible for a refund.
