Our Cancellation Policy

In this Cancellation Policy,  ‘Champainting Pty Ltd’, ‘Champainting’ and any of its related companies may be referred to as ‘US’, ‘OUR’ or ‘WE’.

1. Customer Studio Session Reschedules/Cancellations

If you need to reschedule, cancel or partially cancel your Order with us, you may do so by clicking on our Cancel/Rebook button at the bottom of OUR website or by selecting it on the main menu bar under Studio Sessions. Be mindful that your selection will be immediately and automatically actioned so be sure to consider your choice before selecting to process it. Please be mindful that a cancellation / reschedule fee may apply.


SUMMARY TABLE*

Number of seats CancellingNotice period for a RefundNotice period for a voucher less a $25 last-minute cancellation fee per seat cancelledConsidered a “No Show” with no refund or voucher issued
1-3 seatsmore than 72 hrsbetween 4 to 72 hrs4 hrs or less
4-9 seatsmore than 7 daysbetween 72 hrs to 7 days72 hrs or less
10+ seatsmore than 21 days1) 15 to 21 days, you will receive a full voucher
2) 8 to 14 days notice (50% cancellation fee)
7 days or less

* Read below for Specialty Events (such as Paint Your Pet and Queen On The Canvas) and Champainting® VIP events.

NOTICE PERIOD FOR ORDERS OF 1-3 SEATS:
For Cancellations or Reschedules of 1 to 3 seats, the following notice period applies with the applicable cancellation/reschedule fee:

  • 4 hrs or less notice before the scheduled start time,  you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • between 4 and 72 hrs before the scheduled start time, you will receive a coupon voucher less the last minute cancellation/reschedule fee explained above.
  • more than 72 hrs notice before the scheduled start time, you will be refunded the value of the seats being cancelled/rescheduled.

NOTICE PERIOD FOR GROUP ORDERS OF 4-9 SEATS:
For Cancellations or Reschedules of 4 to 9 seats, the following notice period applies with the applicable cancellation/reschedule fee:

  • 72 hrs or less before the scheduled start time,  you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • between 72 hrs and 7 days before the scheduled start time, you will receive a coupon voucher less the last minute cancellation/reschedule fee explained above.
  • more than 7 days notice before the scheduled start time, you will be refunded the value of the seats being cancelled/rescheduled.

NOTICE PERIOD FOR GROUP ORDERS OF 10+ SEATS:
For Cancellations or Reschedules of 10 or more seats, the following notice period applies with the applicable cancellation/reschedule fee:

  • 7 days or less notice before the scheduled start time, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • 8 to 14 days notice before the scheduled start time, you will be issued a credit voucher less a 50% cancellation/reschedule fee, applicable to the total value of the seats being cancelled/rescheduled.
  • 15 to 21 days notice before the scheduled start time, you will be issued a credit voucher to the full value of the seats being cancelled/rescheduled.
  • more than 21 days notice before the scheduled start time, you will be refunded the value of the seats being cancelled/rescheduled.

NOTICE PERIOD FOR PAINT YOUR PET, QUEEN OF THE CANVAS (AND OTHER SPECIALTY EVENTS):
For Specialty Events, the following notice period applies with the applicable cancellation/reschedule fee:

  • for 1-3 seats, 72 hrs or less notice before the scheduled start time, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • for 1-3 seats, between 72 hrs and 7 days notice before the scheduled start time, you will receive a coupon voucher less the last minute cancellation/reschedule fee explained above.
  • for 1-3 seats, more than 7 days notice before the scheduled start time, you will receive a full refund.
  • for 4+ seats, 7 days or less notice before the scheduled start time, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • for 4+ seats, between 7 and 14 days notice before the scheduled start time, you will receive a coupon voucher less the last minute cancellation/reschedule fee explained above.
  • for 4+ seats, more than 14 days notice before the scheduled start time, you will receive a full refund.

NOTICE PERIOD FOR Champainting® VIP EVENTS:
Due to limit seating, the following notice periods apply:

  • 7 days or less notice before the event date, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • 8 to 14 days notice before the event date, a last-minute cancellation/reschedule fee equivalent to 50% of your Order value applies and a credit voucher issued for the difference. You can use your credit voucher to book into any upcoming session at any of our studios or upcoming Champainting® VIP event within the next 3 years from the date it is issued.
  • more than 14 days notice before the event date, you will receive a full refund.

OTHER IMPORTANT INFORMATION:

    • Refunds:  If you are eligible for a refund, you will receive the refund in the same manner in which you paid. Please refer to term 7 and 8 below for more information about refunds. Alternatively, you can opt to receive a credit voucher which enables you to book into any upcoming session within the next 3 years from the date received.
    • Credit Vouchers:  Credit vouchers may be used to book into any upcoming session within the next 3 years from the date it is issued.
    • No Show:  Due to limited seating, if you submit your request within the applicable ‘No Show’ period or you fail to attend your session or event, you will be considered a ‘No Show’ and you will not be eligible to cancel or reschedule your Order and no credit voucher will be issued or refund given.

You may submit your request to cancel or reschedule your Order by clicking here.

2a. Cancellation by US

WE will make every effort to deliver OUR services to you, as promised.

On occasion, however, WE may need to cancel a session where insufficient bookings are made.  WE will do OUR utmost to provide sufficient notice to you about any session cancellation.  In the interest of avoiding a session cancellation,WE may elect to cancel the session at a time which you may consider you received insufficient notice due to your circumstances.  WE apologise to you in advance for any inconvenience caused.

Where WE elect to cancel a session, WE will provide you with a credit to the value of your purchase.

2b. Cancellation by the Government due to Covid or Covid related reasons

WE will make every effort to deliver OUR services to you, as promised.

However, if WE are required or effectively required by the Government to close OUR studio(s) (or our partner’s are required to close their venues) (whether it be the Federal or relevant State government, municipality or other governing body, hereunder “Government”), and WE are therefore unable to run the session/event you are booked into, WE will issue you a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability).

If WE are required to or effectively required to reduce the capacity of OUR studio(s) (or our partner’s are required to do same) rather than close, WE will issue a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability) for those guests that placed their order exceeding the reduced studio capacity.

3. Method of Payment is Irrelevant

The terms and conditions of this Cancellation Policy apply whether you paid in cash, by credit card, debit card, PayPal or with an e-Gift voucher (including a NSW Dine and Discover voucher).

4. Cancellation Policy for Private Events

Please refer to OUR Private Event Terms and Conditions regarding deposits, fees involved when rescheduling or cancelling your event.

5. Refund Policy for eGift Vouchers

Please make a considered decision before purchasing OUR eGift Vouchers as we do not offer refunds upon purchase.

6. Refund Policy for Online On-demand Sessions and Creativity Kits

Please make a considered decision before purchasing OUR Online On-demand Sessions and/or Creativity Kits as we do not offer refunds upon purchase for these items.

7. Method of Refund

If you are entitled to a refund, you will be refunded in the same manner in which you paid.

If your method of payment is made using a coupon voucher (or a component of the payment is made using a coupon voucher), that payment (or component of that payment) will be refunded by US by reinstating the refund amount on the coupon voucher used to make payment.

Please note, if a component of the payment is made using a NSW Dine and Discover voucher, that component will be refunded by way of a credit coupon voucher allowing you to book into any upcoming session within the next 3 years from the date received.

8. Processing of Refunds

We process the remittance of refunds on Thursday afternoons. Depending on the bank you are with, you should receive any monies refunded to you within 5 business days.

If we didn’t answer your questions, please email or call us on 0499007234.