Our Cancellation Policy

In this Cancellation Policy, Cork and Canvas (South Melbourne) Pty Ltd trading as ‘Cork and Canvas’, ‘Champainting’, ‘Champainting by Cork and Canvas’ and any of its related companies may be referred to as ‘US’, ‘OUR’ or ‘WE’.

1. Customer Studio Session Reschedules/Cancellations

If you need to reschedule, cancel or partially cancel your booking with us, you may do so by clicking on our Cancel/Rebook button at the bottom of our website or by selecting it on the main menu bar under Studio Sessions. Be mindful that your selection will be immediately and automatically actioned so be sure to consider your choice before selecting to process it. Please be mindful that a cancellation / reschedule fee may apply.

If you choose to reschedule your session and no last-minute reschedule fee applies, you will be issued a coupon voucher valued at the full amount of your order which you can use to rebook yourself into your preferred session.


Number of seats Cancelling Notice period for a Refund Notice period for a voucher less a $25 last-minute cancellation fee per seat cancelled Considered a “No Show” with no refund or voucher issued
1-3 seats More than 72 hours 72 hours or less notice, but more than 3 hours 3 hours or less
4-9 seats More than 8 days 7 days or less notice, but more than 72 hours 72 hours or less
10+ seats More than 22 days 1) 15 to 21 days notice, you will receive a full voucher
2) 8 to 14 days notice (50% cancellation fee)
7 days or less

NOTICE PERIOD FOR BOOKINGS OF 1 to 3 PEOPLE

CANCELLATIONS:

If you submit your request more than 72-hrs* before your session start time, and are eligible for a refund, you will receive a full refund in the same manner in which you paid. Alternatively, you can opt to receive a credit voucher which enables you to book into any upcoming session within the next 3 years from the date received.

RESCHEDULES:
If you submit your request within 3 to 72-hrs* before your session start time, we will issue you a credit voucher less a last minute cancellation/reschedule fee of $25 per seat. You can use your credit voucher to book into any upcoming session within the next 3 years from the date received.

NO SHOW:
Due to limited seating, if you submit your request within 3-hrs before your session start time or you do not attend the session, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.

NOTICE PERIOD FOR GROUP BOOKINGS OF 4 OR MORE PEOPLE
For Cancellations or Reschedules of 4 to 9 seats, the following notice period applies with the applicable cancellation/reschedule fee:

  • less than 72-hrs,  you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • 72-hrs to 7-days before the scheduled start time, you will receive a coupon voucher less the last minute cancellation/reschedule fee explained above.
  • 8-days or more notice, we will issue you a full refund to the value of the seats being cancelled/rescheduled.

For Cancellations or Reschedules of 10 or more seats, the following notice period applies with the applicable cancellation/reschedule fee:

  • 7-days or less notice, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • 8 to 14-days notice, we will issue you a credit voucher less a 50% cancellation/reschedule fee, applicable to the total value of the seats being cancelled/rescheduled.
  • 15 to 21-days notice, we will issue you a credit voucher to the full value of the seats being cancelled/rescheduled (valid for 3 years).
  • 22-days or more notice, we will issue you a full refund to the value of the seats being cancelled/rescheduled.

NOTICE PERIOD FOR SPECIALTY EVENTS, SUCH AS PAINT YOUR PET:
If you submit your request within 3-hrs to 7-days of your session start time (14-days for group bookings of 4 or more people), we will issue you a credit voucher less a cancellation/reschedule fee of $25 per seat. You can use your credit voucher to book into any upcoming session within the next 3 years from the date received.

CHAMPAINTING VIP EVENTS:
For Champainting® VIP events, if you submit your request more than 14-days of your session date, you will receive a full refund. If you submit your request between 7 and 14-days of your session date, a late notice fee equivalent to 50% of your order value applies and a credit voucher issued for the difference. You can use your credit voucher to book into any upcoming session at any of our studios within the next 3 years from the date received. Due to limited seating, if you submit your request within 7-days of your session date or you are a ‘No Show’, you will not be rescheduled and no credit voucher or refund will be given.

You may submit your request to cancel or reschedule your booking by clicking here.

2a. Cancellation by US

WE will make every effort to deliver OUR services to you, as promised.

On occasion, however, WE may need to cancel a session where insufficient bookings are made.  WE will do OUR utmost to provide sufficient notice to you about any session cancellation.  In the interest of avoiding a session cancellation,WE may elect to cancel the session at a time which you may consider you received insufficient notice due to your circumstances.  WE apologise to you in advance for any inconvenience caused.

Where WE elect to cancel a session, WE will provide you with a credit to the value of your purchase.

2b. Cancellation by the Government due to Covid or Covid related reasons

WE will make every effort to deliver OUR services to you, as promised.

However, if WE are required or effectively required by the Government to close OUR studio(s) (or our partner’s are required to close their venues) (whether it be the Federal or relevant State government, municipality or other governing body, hereunder “Government”), and WE are therefore unable to run the session/event you are booked into, WE will issue you a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability).

If WE are required to or effectively required to reduce the capacity of OUR studio(s) (or our partner’s are required to do same) rather than close, WE will issue a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability) for those guests that placed their order exceeding the reduced studio capacity.

3. Method of Payment is Irrelevant

The terms and conditions of this Cancellation Policy apply whether you paid in cash, by credit card, debit card, PayPal or with an e-Gift voucher (including a NSW Dine and Discover voucher).

3b. NSW Dine and Discover Vouchers

If you are entitled to a refund, you will be refunded in the same manner in which you paid but for the component of the payment made using a NSW Dine and Discover voucher. The component of the payment made using a NSW Dine and Discover voucher will be refunded by way of a credit coupon voucher allowing you to book into any upcoming session within the next 3 years from the date received.

4. Cancellation Policy for Private Events

Please refer to OUR Private Event Terms and Conditions regarding deposits, fees involved when rescheduling or cancelling your event.

5. Refund Policy for eGift Vouchers

Please make a considered decision before purchasing OUR eGift Vouchers as we do not offer refunds upon purchase.

6. Refund Policy for Online On-demand Sessions and Creativity Kits

Please make a considered decision before purchasing OUR Online On-demand Sessions and/or Creativity Kits as we do not offer refunds upon purchase for these items.

7. Processing of Refunds

We process the remittance of refunds on Thursday afternoons. Depending on the bank you are with, you should receive any monies refunded to you within 5 business days.

If we didn’t answer your questions, please email or call us on 0499007234.