COVID-19 Related Guest Information

1. PUBLIC HEALTH ORDERS RELATING TO GUEST ENTRY TO & CONDUCT AT OUR STUDIOS
(current as of Thursday, 21 April 2022)

a.   Face Masks
NSW: As from Friday, 25 February 2022, Guests will no longer be required to wear a face mask at our studios.

VIC: As from Saturday, 26 February 2022, Guests will no longer be required to wear a face mask at our studios.

b.   Vaccination and Check-in
NSW: As from 6pm, Friday 18 February 2022, Guests are no longer required to provide their name, email address and/or telephone number by entering it into the requisite QR register or by using our manual process at our studios. Guests also won’t be required to have two doses or show their vaccination status before entering our studios.

VIC: As from 11.59pm, Friday 22 April 2022, Guests are no longer required to provide their name, email address and/or telephone number by entering it into the requisite QR register or by using our manual process at our studios. Guests also won’t be required to have two doses or show their vaccination status before entering our studios. 

2. MEASURES TO MINIMISE COVID-19 TRANSMISSION AT OUR STUDIOS

a.   Guest Capacity
We adhere to the relevant State Government’s guidelines and/or requirements regarding the Guest capacity permitted at each studio and social distancing. Currently, there is no limit regarding Guest capacity permitted at each of our studios.

b.   Social Distancing
As per the relevant State Government’s guidelines, we endeavour to seat Guest groups 1.5m apart, wherever possible.

c.   Providing Anti-bacterial Sanitiser
Our artists will greet each Guest at the door and prior to them entering our studio, they will be given antibacterial sanitiser to wash their hands.

d.   Unwell Guests
For the safety of our Guests and staff, our lead artist will have the authority to turn away any Guest that appears unwell.

e.   Glassware Cleaning
All our glassware is cleaned using an industrial glass washer at its highest setting.

f.   Crockery Cleaning
All our crockery is cleaned using a dishwasher at its highest setting.

g.   Frequently Touched Areas
During each session, our staff will be wiping down frequently touched areas with rubbing alcohol.

h.   Pumping of Paint
Guests are no longer allowed to pump their own paint to avoid multiple-guest touching of the paint pumps. Rather, Guests may request additional paint from our staff who will then pump the paint for them.

i.    Cough Etiquette
Guests will be asked to practice cough etiquette and respiratory hygiene and minimise movement throughout the studio (except where necessary).

j.   Face masks
Where it is no longer mandatory for Guests to wear a face mask in our studios, Guests are welcome to wear a face mask, if they so wish.

k.   Staff Vaccinations
All our staff is fully vaccinated (two doses) with an approved Covid-19 vaccine.

3. CANCELLATION POLICY RELATED TO COVID-19

WE will make every effort to deliver OUR services to you, as promised.

However, if WE are required or effectively required by the Government to close OUR studio(s) (or our partner’s are required to close their venues) (whether it be the Federal or relevant State government, municipality or other governing body, hereunder “Government”), and WE are therefore unable to run the session/event you are booked into, WE will issue you a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability).

If WE are required to or effectively required to reduce the capacity of OUR studio(s) (or our partner’s are required to do same) rather than close, WE will issue a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability) for those guests that placed their order exceeding the reduced studio capacity.