Request to Reschedule or Cancel a Booking

If you can’t make it to your session and you need to rebook, cancel or partially cancel your order, please follow the prompts below. Be mindful that your request is timestamped and the terms and conditions of our Cancellation Policy will be applied based on when you submitted your request and your session is scheduled to run.

* The below notice period does not apply to Speciality events, such as Paint Your Pet, or Champainting VIP eventsClick here to review the notice period for these events.

The notice period is calculated from your event start time. Please note: If you are cancelling a session that is outside of a government-imposed Lockdown period, the normal terms and conditions will be applied to your request.

Number of seats Cancelling Notice period for a Refund Notice period for a voucher less a $25 last-minute cancellation fee per seat cancelled Considered a “No Show” with no refund or voucher issued
1-3 seats More than 72 hours 72 hours or less notice, but more than 3 hours 3 hours or less
4-9 seats More than 8 days 7 days or less notice, but more than 72 hours 72 hours or less
10+ seats More than 22 days 1) 15 to 21 days notice, you will receive a full voucher
2) 8 to 14 days notice (50% cancellation fee)
7 days or less